Last updated: June 2026
By accessing and using the willow-otter website (willow-otter.net), you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.
You may use this website for lawful purposes only. You agree not to:
The content on this website, including but not limited to text, graphics, logos, images, and software, is the property of willow-otter or its content suppliers and is protected by Australian and international copyright laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our website without our prior written consent.
The information provided on this website about our pet care services is for general informational purposes only. While we strive to keep the information up to date and accurate, we make no representations or warranties of any kind about the completeness, accuracy, reliability, or availability of the information.
Service availability, pricing, and features may change without notice. Please contact us directly to confirm current service offerings and pricing.
Submitting a booking request through our website does not guarantee service availability. All bookings are subject to confirmation by our staff. We reserve the right to refuse service at our discretion.
Cancellation policies and other service-specific terms will be communicated at the time of booking confirmation.
To the fullest extent permitted by law, willow-otter shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of this website.
Our total liability to you for all claims arising from your use of this website shall not exceed the amount you paid to us, if any, in the twelve months prior to the claim.
This website and its contents are provided "as is" and "as available" without any warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
The information on this website is not intended to be a substitute for professional veterinary advice, diagnosis, or treatment. Always seek the advice of a qualified veterinarian with any questions you may have regarding your pet's health.
This website may contain links to third-party websites or services that are not owned or controlled by willow-otter. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
You agree to defend, indemnify, and hold harmless willow-otter, its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, or expenses arising out of or relating to your violation of these Terms of Use or your use of the website.
These Terms of Use shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in New South Wales, Australia.
We reserve the right to modify these Terms of Use at any time. We will notify you of any changes by posting the new Terms of Use on this page and updating the "Last updated" date. Your continued use of the website after any such changes constitutes your acceptance of the new Terms of Use.
If any provision of these Terms of Use is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
If you have any questions about these Terms of Use, please contact us at:
willow-otter
47 Harbour Street
Sydney, NSW 2000
Australia
Email: [email protected]