willow-otter

Introduction

willow-otter ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website willow-otter.net and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

Fill out forms on our website
Request information about our services
Book appointments for pet care services
Contact us via email or other means

This information may include:

Name and contact details
Email address
Information about your pets
Service preferences

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and your visit, including:

Browser type and version
Operating system
IP address
Pages visited and time spent on pages
Referring website addresses

How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage our pet care services
To respond to your enquiries and booking requests
To send administrative information such as appointment confirmations
To improve our website and services
To comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

To comply with legal requirements or respond to lawful requests
To protect our rights, privacy, safety, or property
In connection with a business transfer or merger

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

The right to access your personal data
The right to correct inaccurate information
The right to request deletion of your data
The right to object to processing
The right to data portability

To exercise any of these rights, please contact us using the details provided below.

Cookies

We use cookies and similar tracking technologies to collect and store certain information. For more details, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

willow-otter
47 Harbour Street
Sydney, NSW 2000
Australia

Email: [email protected]